Let’s get real: stability isn’t coming back, and the old leadership playbook is officially obsolete. In a world where disruption is the baseline, leaders can’t just react—they have to REACH.

• Discover the five REACH skills every leader needs to thrive in non-stop change
• Learn why resilience, energy strategy, adaptive clarity, change fluency, and human intelligence are the new leadership must-haves
• Walk away with practical mindset shifts and micro-habits you can start using today. 

As customer expectations accelerate, service organizations are challenged to build organizational capacity that can evolve with market demands. Join this facilitated discussion and engage in real-time problem-solving and collaborative discussion with your peers to uncover better ways to manage capacity.

Room Leader - Laurie Battaglia, CEO, Aligned at Work® 

Table 1 Facilitator 

Salvador Accardo, Vice President of Sales, Cooling and Power, Pearce Services

Table 2 Facilitator

Greg Wilson, Director, Service, Cincinnati Incorporated

Table 3 Facilitator

Greg Fortunato, Head of Business Development, OnTech Smart Services, EchoStar Corporation

As service organizations undergo massive transformation fueled by AI adoption, mergers and acquisitions, and evolving customer demands, organizational development has become a critical success factor. Join this interactive, facilitated conversation to explore how service organizations are rethinking their structures, aligning central and local operations, and building the flexibility required to adapt without losing efficiency or focus.

Room Leader - Laurie Battaglia, CEO, Aligned at Work® 

Table 1 Facilitator

Ken Marsh, Manager, National Service, Marmon Foodservice Technologies

Table 2 Facilitator

Jayda Nance, AI Accelerators Program Owner, IBM

Table 3 Facilitator

Maor Vered, Global Service Director, IMS Services