Field Service Virtual Event

September 30 - October 02, 2020

Online

10:30am - 6pm ET

Len VanderHulst, Head of Service at Eppendorf
Eppendorf Logo

Len VanderHulst


Head of Service
Eppendorf

Check out the incredible speaker line-up to see who will be joining Len.

Download The Latest Agenda

Thursday, October 1, 2020: ACCELERATING THE DIGITIZATION OF FIELD SERVICE IN RESPONSE TO THE PANDEMIC

Thursday, October 1st, 2020


3:50 PM Panel Best Practices in Customer Retention

Our expert panelists will share best practices in securing new accounts and ensuring contract renewals. Key takeaways include:


  • Understanding your customers’ true needs and getting a holistic view of their existing infrastructure
  • Ensuring that your product and service offerings are optimized to yield maximum ROI for your customer
  • Practices around measuring customer success and satisfaction
  • Developing a system of metrics and KPIs that accurately reflect customer satisfaction rates and can serve as the foundation for data-driven strategy adjustments and continuous improvement