Lenny Cumberledge

Field Service Director GOJO Industries

As Field Service Director for GOJO Industries (The inventor of PURELL Instant Hand Sanitizer), Lenny leads a team of FTE and sub-contractors that are accountable for large dispenser conversions throughout North America. Lenny has 20+ years of experience in field service in both manufacturing and insurance. He has an MBA from Malone University, Masters in Project Management from George Washington, and has been a Six Sigma Black Belt for 15 years.

TUE, May 7: Tech and Service Innovation

4:15 PM CASE STUDY Building a Mental Health Process and Program to Support Front-Line Service Employees

In this thought-provoking session, Lenny will share Gojo’s experience strategy, and successful initiative in establishing a comprehensive mental health framework tailored specifically for front-line field service professionals.

He will highlight the distinctive challenges front-line service employees face and how it affects their mental well-being. Gain a deeper understanding of the specific stressors associated with the nature of 24/7 field service work. Understand the key components of effective programs, including awareness campaigns, access to mental health resources, and destigmatizing mental health conversations.

Lenny will delve into the importance of timely mental health support and showcase the implementation of proactive measures, such as mental health training, counseling services, and crisis intervention strategies, to ensure employees receive the support they need when they need it.

Join us as we navigate the journey of creating a healthier, more resilient, and compassionate work environment for those on the front lines of service.

Check out the incredible speaker line-up to see who will be joining Lenny.

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