Disconnected systems and fragmented data are more than operational headaches, they’re roadblocks to customer satisfaction, technician productivity, and scalable growth. Systems integration is an imperative for service organizations, particularly those that have grown through acquisition. Hear from a panel of service leaders on how to bridge the gap between what the business demands and IT strategy to create efficiencies, gain market share and drive profitability. Learn how to:

• Structure your systems so that CRM data, technician feedback, and service actions are linked, trackable, and routed to the right teams
• Upgrade systems without overspending by leveraging modular tools, API integrations, and phased rollout plans to optimize the tech you own
• Align technology around the customer experience to ensure consistent service and follow-through
• Improve collaboration with IT as a business partner in efficiency and profit creation 

Mergers and acquisitions offer tremendous growth potential, but they also pose a high risk of customer loss, operational misalignment, and internal confusion, particularly within field service. Despite good intentions, many organizations underestimate how fragile customer relationships can be during the first two years post-acquisition. Hear service leaders discuss how to proactively manage integration, align tools and processes, and deliver a seamless customer experience that reassures rather than disrupts. Panelists will discuss how to:

• Understand why service contracts may be lost during integration and how to proactively protect those relationships to mitigate contract risk
• Prioritize strategic customer journey mapping early to analyze overlapping customers, contracts, and service interactions to maintain customers
• Manage change internally, getting teams on the same platforms, processes, and playbooks to present a united front to the customer
• Lead cultural assimilation to integrate not just tools and contracts, but teams, values, and service cultures to build a stronger, more consistent service organization