Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Mark Hessinger, Vice President, Global Customer Services at 3D Systems Corporation
3D Systems Corporation Logo

Mark Hessinger


Vice President, Global Customer Services
3D Systems Corporation

Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, April 22nd, 2020


2:40 PM Panel: Getting Data from Legacy Products and Systems to Effectively Crunch the Numbers for Predictive Service

The technology of yesterday is struggling to support today’s service industry reality and poses a serious challenge: on the one hand, upper management understandably wishes to achieve maximum ROI on the existing infrastructure that entailed big capital expenditures in the not-so-far past and, in many cases, haven’t yet reached its peak of depreciation. On the other hand, certain legacy systems cannot be retrofitted to fully support digital innovation and, therefore, halt progress and diminish your competitive advantage. Is there a way out?

This panel session explores various practices in selecting and qualifying IoT and data analytics partners that can help you in your legacy systems retrofitting efforts and deliver smooth automation and data flow and exchange across your service business:

-Identifying critical success factors before a new supplier is deemed acceptable 
-Making sound vendor selection decisions through efficient cross-functional group collaboration to develop universal supplier qualification/disqualification criteria
-Following a structured approach to overcome integration and interoperability issues