Mark Hessinger

SVP of Global Customer Success 3D Systems Inc.

Mark Hessinger is the Senior VP of Global Customer Services at 3D Systems Inc. and is responsible for all functions enabling customer success. He is an experienced leader that drives organizations to higher performance through analytics, knowledge management and integrated platform development.

A visionary with a demonstrated ability to identify customer needs and design a strategy that builds innovative, profitable, and scalable solutions that deliver greater customer satisfaction and loyalty.

Mark has designed and led Global Customer Experience programs leveraging NPS and closed loop process improvement activities at multiple companies. He possesses a wealth of industry experience as the strategist for multiple IOT and M2M projects that leveraged technology to transform business processes and boost operational efficiencies. Mark has a proven track record of finding sustainable and creative solutions to complex customer facing issues. He is a champion of positioning these solutions as the cornerstone of the additive manufacturing production workflow.