Matthias Lübko

CEO Fieldcode

Matthias Lübko is the CEO of Fieldcode, where his mission is to lead service management into a new era of automation and operational excellence. By harnessing the power of Zero-Touch automation, Matthias is committed to improving the customer experience by ensuring faster issue resolution, seamless scheduling, and greater efficiency across the board. His leadership addresses the industry's most significant challenges, from enhancing productivity and resource optimization to fostering customer-centric solutions that drive peak performance for service organizations. With over 20 years of hands-on experience in the field service management sector, Matthias has helped companies streamline their processes and embrace innovations that maximize impact. Throughout his career, he has gained extensive experience in various roles, including field service technician, dispatcher, service manager, and executive. This diverse background has enabled him to build a proven track record of successfully managing multinational service organizations.

Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

2:50 PM PARTNER PRESENTATION Zero-Touch Scheduling for Service Organizations

Service organizations require new ways to automate their workflows to increase the service quality and meet customer expectations regarding information and self-control. Zero-Touch scheduling is transforming field service management and eliminates manual processes and streamlines operations. In this session, Hemmersbach, a global IT service powerhouse, will demonstrate how service organizations can achieve a fully automated scheduling process that requires no human interaction outside the actual onsite intervention. Learn how Hemmersbach coordinates 4,000 employees and subcontractors in the field and is revolutionizing their service delivery and boosting productivity and efficiency.

Key Takeaways:

Effortless automation: See how every aspect of the field service workflow—from ticket creation to dispatch—allows teams to focus on what matters most: delivering exceptional service.
Proven productivity gains: Discover how Hemmersbach is increasing productivity and reducing administrative burdens, significantly reducing the need for dispatchers and manual scheduling.
Enhanced customer engagement: Learn how freeing up time from administrative tasks enables service teams to focus more on customer interactions, resulting in measurable improvements in service quality and customer satisfaction.

Check out the incredible speaker line-up to see who will be joining Matthias.

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