Mindy Booknis

Director, Global TSS Support as a Service IBM

Mindy Booknis is an executive leader in IBM’s Technology Lifecycle Services (TLS) and leads the America’s Client management organization. The client management organization focuses on client relationships, delivery, and contract execution to IBM’s top clients . Over Mindy’s 28 year career with IBM, she has led teams in Sales, Delivery, and CIO WW transformation projects, with strong expertise in client relationship management, business architecture, data analytics, and global project management. Mindy is a mother to 2 boys and 2 girls, and a grandmother to 1 grandson. She enjoys active involvement in her community with 20 years of volunteering as a youth basketball coach and commissioner, and leading Girl Scout and Cub Scout groups. She has a passion for the great outdoors and our National Parks, and advocates for outdoor and wilderness education for girls. In her spare time, she loves to travel internationally and loves crafting.

Tue, April 22: Day 1 - Deep-Dive Workshop Day - The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

5:00 PM CLOSING PANEL: How to Seismically Change the Culture of Your Service Organization and Teams

In today’s business world where employee engagement and company culture are paramount to success, many organizations find themselves grappling with outdated, hierarchical structures that stifle innovation and growth. This panel session brings together visionary leaders who have successfully navigated the treacherous waters of cultural transformation, shifting their companies from authoritarian, top-down management styles to vibrant, soulful organizations built on accountability and transparency.

Our panelists will delve into:

Identifying the signs of a toxic "shut-up and do it" culture and its impact on productivity, innovation, and employee retention
Strategies for initiating and sustaining large-scale cultural change, even in the face of resistance
The critical role of leadership in modeling and championing new cultural values
Implementing systems and processes that foster accountability and transparency at all levels
Techniques for infusing "soul" into company operations, from decision-making to daily interactions
Measuring the impact of cultural transformation on business outcomes and employee satisfaction

Attendees will gain invaluable insights into the challenges and rewards of cultural metamorphosis. This session is designed for leaders who are ready to challenge the status quo and create workplaces where employees feel valued, heard, and inspired to contribute their best.

Check out the incredible speaker line-up to see who will be joining Mindy.

Download The Latest Agenda