Nick Cribb

President SAM Service Inc.

Nick Cribb is President of SAM Service, a ~60 employee commercial cooking equipment, refrigeration & HVAC service company based in Georgia. He was serves as President of the Commercial Food Equipment Service Association (CFESA). In 2019 he was Foodservice Equipment & Supplies Top Achiever, Service Agent, and also received the CFESA: Tony Rapanotti Community Outreach Award.

"My first love was the game of basketball. I cut my professional teeth in the banking industry where I learned the power of superior customer service and professionalism. I also learned how to muster through some adversity during the 2008 economic crisis," Nick said. "I took a job at SAM as a dispatcher in 2012 and have been so blessed to be a part of this growing company and winning culture. I am married to an amazing woman, Christina, with whom we have 3 children- Baylie (14), Bentlee (5) and Eason (3). I’m jovial and love to have a good time, but I am fiercely committed to my trade, my family and my faith."

Tue, April 22: Day 1 - Deep-Dive Workshop Day - The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

5:05 PM CLOSING PANEL: How to Seismically Change the Culture of Your Service Organization and Teams

In today’s business world where employee engagement and company culture are paramount to success, many organizations find themselves grappling with outdated, hierarchical structures that stifle innovation and growth. This panel session brings together visionary leaders who have successfully navigated the treacherous waters of cultural transformation, shifting their companies from authoritarian, top-down management styles to vibrant, soulful organizations built on accountability and transparency.

Our panelists will delve into:

Identifying the signs of a toxic "shut-up and do it" culture and its impact on productivity, innovation, and employee retention
Strategies for initiating and sustaining large-scale cultural change, even in the face of resistance
The critical role of leadership in modeling and championing new cultural values
Implementing systems and processes that foster accountability and transparency at all levels
Techniques for infusing "soul" into company operations, from decision-making to daily interactions
Measuring the impact of cultural transformation on business outcomes and employee satisfaction

Attendees will gain invaluable insights into the challenges and rewards of cultural metamorphosis. This session is designed for leaders who are ready to challenge the status quo and create workplaces where employees feel valued, heard, and inspired to contribute their best.

Check out the incredible speaker line-up to see who will be joining Nick.

Download The Latest Agenda