Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Richard Plane, Chief Technology Officer – Customer Experience at Cisco Systems Inc.
Cisco Systems Inc. Logo

Richard Plane


Chief Technology Officer – Customer Experience
Cisco Systems Inc.

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, April 23rd, 2020


8:15 AM Keynote The Merge of Customer Experience and Digital Technologies in Field Service

Richard Plane is a renowned information technology executive with over 25 years of experience and a unique background as both a developer and consumer of enterprise technology solutions. He is a recognized thought leader in business enablement through technology, cloud computing, and global and enterprise IT, and has contributed to numerous business and technology advisory boards.

Rich joined Cisco, an American multinational technology conglomerate with an annual revenue of $49+ billion dollars, over seven years ago and currently holds the role of the CTO – Customer Experience at the Office of the Customer Experience. His unique role represents the juxtaposition of customer experience and technological innovation, and his main responsibilities include providing executive leadership and direction to the CX team and ensuring that Cisco’s Enterprise, Commercial, and Public-sector customers are prepared for the journey to a digital enterprise operational model.

In this keynote, Rich shares best practices in assisting customers with their digital transformation and positioning your service organization as an industry frontrunner. Key takeaways include:

- Accelerating business growth through technology investments that reshape customer experience
- Providing architectural guidance and recommendations to your customers throughout their digitization journey
- Ensuring efficient migration of customers’ infrastructure, software and applications to help them take advantage of digitized operations