Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Robert Gillette, Vice President, Customer Support at Stulz ATS Inc.
Stulz ATS Inc. Logo

Robert Gillette

Vice President, Customer Support
Stulz ATS Inc.

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, October 1st, 2020

12:10 PM Keynote Establishing a “Concierge Service” Culture to Drive Service Network Performance to the Next Level

Throughout his 20+ year field service career, Robert Gillette has built a solid track record in customer satisfaction and operational excellence, and he is joining us to share practical recommendations on driving aftermarket sales potential, reducing service costs and helping your customers connect with and truly appreciate your brand. His case study focuses on a new “concierge” service model, set to roll out at STULTZ ATS, Inc. on January 1st, offering a detailed breakdown of:

-What drove STULTZ’s transition from linear to regionalized service model and why it’s high time your organization did the same 

-What the process looked like from the point of conceptualization all the way through implementation

-The unforeseen challenges you should be taking into consideration in your transition to the concierge model

-How to drive cross-regional collaboration and align your teams around uniform goals, targets and KPIs

-Why you need to establish emotional connections with your customers and how to accomplish it