Roy Dockery

Leadership Consultant & Advisor The Art of Leading

Roy Dockery is a highly accomplished and visionary leader with a proven track record of aligning organizations with customer needs, driving dynamic market growth, and achieving top customer satisfaction. With an intuitive ability to develop customer-facing programs, he consistently positions companies ahead of competitors. Roy is a dynamic thought leader who nurtures top-performing talent and consistently exceeds expectations. As a mentor he helps his clients clarify their calling and purpose while succeeding in their spheres of influence. His ability to drive growth and innovation while focusing on customer needs, human development, and community impact sets him apart in the business world. Roy was recently selected by HotTopics as one of the Top 100 Global Service Visionaries as a recognition for his influence and impact in the service industry across the globe. Roy Dockery's extensive experience, leadership, and commitment to improving organizations, people and customer experiences make him a valuable advisor, consultant, or keynote speaker for various companies, events and conferences. Roy is one of the youngest executives in his industry, and brings a unique millennial perspective to corporate change initiatives.

WED, May 8: Deep Sharing & Interaction Day

9:40 AM KEYNOTE DOUBLEHEADER Diversity, Equity & Inclusion Innovation: DE&I Programs That Are Enriching the Workplace Culture and Enhancing Service Recruitment Loyalty & Retention

Two executives share one game-changing idea in quick 10-minute presentations. These leaders will continue the diversity conversation in the afternoon during a Roundtable discussion.

11:50 AM INTERACTIVE LEADERSHIP WORKGROUPS Solving Top Leadership Challenges

Five executives will offer specific leadership challenges they or their organizations are facing for which they would like your advice and help.

Each table, facilitated by one of these executives, will tackle one of their biggest challenges with your help, in an interactive roundtable discussion format.

Following the interactive workgroup discussions, each table leader will share the advice they received from their table participants so that all can benefit.

Table 1 - How to Prepare the Next Wave of Individual Contributors for People Leadership in a Drastically Changing Workforce Challenge presented by Roy Dockery, Roy Dockery, Roy Dockery, Leadership Consultant & Advisor, The Art of Leading

Table 2 – Strategies for Optimizing Field Service Supply and Demand in a Dynamic Environment. Challenge presented by Ken Murdock, Director US Service Operations, ABB

Table 3- The Integration of IoT and AI into The Customer Experience and the Recommended Business Model(s) Impact, Challenge presented by Patrick Van Wert, VP Aftermarket, Tennant Co.

Table 4 – Regional Expansion Best Practices When Moving from a Single Metropolitan Service Area in the Southwest, Challenge presented by Cory Yates, Owner & CEO, Alpha Omega Restaurant Equipment Repair

1:30 PM CONCURRENT ROUNDTABLES

(Moderated by service leaders; no vendors please. All attendees from service organizations are welcome to participate)

Table #1 – Best Practices for Managing M&As to Rebalance the Service Portfolio and Reduce Technician Turnover – Moderated by Dennis Pappas, former Global Services Director, Advanced Instruments and Managing Director ADAPT Service Consulting

Table #2 - Diversity Innovation: Programs That Are Enhancing Service Recruitment, Loyalty & Retention – Moderated by Corrie Prunuske, President, Commercial & Industrial Division, CoolSys; and Roy Dockery, Roy Dockery, Leadership Consultant & Advisor, The Art of Leading

Table #3 – Service Marketing: How to Generate More Service Business Leads to Support Your Growth Ambitions – Moderated by Ken Murdock, Director US Service Operations, ABB

Table #4 – Leadership Fitness: How to Strengthen Your Leadership Presence & Influence – Moderated by Fred Walkover, Executive Leadership & Personal Development Coach, Crescendo Coaching Group

Table #5 – Technician Retention Strategies– Moderated by Steve Mays, VP, General Manager & Partner, Reynolds Machinery

Check out the incredible speaker line-up to see who will be joining Roy.

Download The Latest Agenda