September 29 - October 02, 2020
JW Marriott Palm Desert Resort & Spa, CA
Deep-Dive Workshop Day: Mastering the Art of Field Service
Tuesday, September 29th, 2020
1:05 PM Workshop A2: Using Artificial Intelligence to Augment Field Service Workers and Shape the Future of the Service Industry
Artificial Intelligence is a powerful tool to enable field service workers to do their best work. While some fear that AI will eventually replace human labor, the reality is that AI-driven automation is not the solution to maximum productivity. Additionally, for most service organizations it is simply not feasible or even possible to automate processes that require human decision making or dexterity.
When we use AI to amplify worker activity, it becomes a tool that can quickly be leveraged by any sized service organization to intelligently guide and support service workers in the field, help them make the right decisions, close skill gaps at the moment of need, and continually improve the accuracy and quality of their work.
In this session, you will hear Augmentir CEO and Co-Founder Russ Fadel speak about how industrial organizations can quickly realize the benefits of AI-driven optimization through Augmentir’s Connected Worker Platform. Key takeaways:
-Learn how AI empowers service workers to perform at their peak productivity while improving the quality of work
-Gain insight into how AI helps capture collective and tribal knowledge to advance training and close the skills gap in your organization
-Understand how Augmentir breaks down the barriers to technology adoption and allows service organizations to generate results within days of implementation
Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue
Wednesday, September 30th, 2020