Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Russ Fadel, Co-Founder and CEO at Augmentir
Augmentir Logo

Russ Fadel

Co-Founder and CEO

Check out the incredible speaker line-up to see who will be joining Russ.

Download The Latest Agenda

Deep-Dive Workshop Day: Mastering the Art of Field Service

Tuesday, September 29th, 2020

1:05 PM Workshop A2: Using Artificial Intelligence to Augment Field Service Workers and Shape the Future of the Service Industry

Artificial Intelligence is a powerful tool to enable field service workers to do their best work. While some fear that AI will eventually replace human labor, the reality is that AI-driven automation is not the solution to maximum productivity. Additionally, for most service organizations it is simply not feasible or even possible to automate processes that require human decision making or dexterity.

When we use AI to amplify worker activity, it becomes a tool that can quickly be leveraged by any sized service organization to intelligently guide and support service workers in the field, help them make the right decisions, close skill gaps at the moment of need, and continually improve the accuracy and quality of their work.

In this session, you will hear Augmentir CEO and Co-Founder Russ Fadel speak about how industrial organizations can quickly realize the benefits of AI-driven optimization through Augmentir’s Connected Worker Platform. Key takeaways:

-Learn how AI empowers service workers to perform at their peak productivity while improving the quality of work

-Gain insight into how AI helps capture collective and tribal knowledge to advance training and close the skills gap in your organization

-Understand how Augmentir breaks down the barriers to technology adoption and allows service organizations to generate results within days of implementation

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, September 30th, 2020

10:30 AM Panel The Future of Service: Leveraging Augmented Reality and Virtual Assistance for Improved Service Outcomes

If you are looking to revolutionize your field service operations, AR and VR tools must be on top of your priority list. AR/VR technology, combined with real-time data and processes, is a stepping stone to the performance optimization and reduction of operational costs. However, selecting the right partner and figuring out how to maximize your investment in AR/VR is not an easy task at hand.

Our expert panelists will share real-life examples of AR/VR applications in their field operations and will advise on how to get this technology implemented at your organization:

-Best practices for piloting, implementation, and scale
-Hardware and software selection for your business’ unique needs
-Determining value and ROI