Sarah Nicastro

As service leaders, it’s more important than ever to market yourselves – to create a common language that brings service to the center of the business. Clinten van der Merwe has some excellent food for thought, based on his own experience, on how to do just that. 

In this session, we we’ll cover: 

• Why a bold, compelling ‘North Star’ matters in service 
• How to articulate your vision so that it’ll resonate beyond the service function and across the business 
• Developing the pragmatic actions that will move your business from today to your North Star, in areas including: 

1. Cross-functional collaboration 
2. Rethinking your talent approach 
3. A modern, scalable digital foundation you can build upon 
4. Turning data into value