Sarah Nicastro

VP Customer Experience IFS

Sarah Nicastro is the creator of Future of Field Service and VP, Customer Engagement at IFS. After completing her bachelor’s degree in psychology and then her MBA, Sarah intended to get into the non-profit sector, but life had other plans. She began her career in the media with Field Technologies magazine never even having heard the term “field service.” Expecting to grow bored quickly, she was surprised to fall in love with the layers of evolution and innovation that have kept things interesting for all these years (How many? Who’s counting!). Sarah lives in Erie, PA with her husband Eric; two sons, Evan and Ellis; and two cats, Atticus and Popcorn. To decompress, she likes to visit Lake Erie and search for beach glass. She’s a die-hard fan of hip-hop, is obsessed with ice cream, and Pelotons on the daily. Sarah loves exploring, traveling, and finding adventure in every day. Sarah always welcomes feedback, input, and story ideas at sarah@futureoffieldservice.com.