Field Service Palm Springs 2025

April 22 - 24, 2025

JW Marriott Desert Springs, Palm Springs, CA

Sasha Ilyukhin

SVP Global Processing Services and Services Solutions Tetra Pak

As a member of the global senior leadership team for Tetra Pak Services, Sasha is leading the service operations team of 700+ people across North, Central and South America to support the $1.8 billion and growing services business.

In this role, Sasha and his team are transforming the services business model through creating, deploying and nurturing outcome-based solutions focused on customers’ business resilience, sustainability and human centricity. Sasha also serves on several global steering committees tasked with strategy development and organizational transformation within the Tetra Pak Group.

Sasha has been with Tetra Pak for 21 years in a number of leadership roles in Americas and Europe. Before joining Tetra Pak, he managed a research center at Purdue University with responsibility of developing industrial relations and advancing research in food automation.

Tetra Pak is the world's leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 160 countries around the world. With almost 25,000 employees based in more than 85 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, "PROTECTS WHAT'S GOOD™," reflects our vision to make food safe and available, everywhere.

Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

2:20 PM PANEL: Multiplatform Hell: Doesn't Anyone Have a Turnkey, Integrated Platform for Easy Plug & Play?

Service organizations often find themselves grappling with a dizzying array of disparate systems and platforms. This panel explores the challenges of multiplatform environments and the quest for a seamless, integrated solution.

Key takeaways for attendees include:

  • Practical strategies for simplifying complex technology ecosystems
  • Tips for overcoming common integration challenges and pitfalls
  • Methods for calculating the true cost and ROI of platform consolidation
  • Approaches to change management when transitioning to a more integrated environment
  • Future trends in platform integration and what to expect from next-generation solutions

This session is designed for field service leaders and IT professionals who are frustrated with the complexities of managing multiple platforms and are seeking more streamlined, efficient solutions. Whether you're considering a major system overhaul or looking for ways to better integrate your existing tools, this panel will provide valuable insights to help navigate the path towards a more cohesive technology landscape.

Discover if the turnkey, plug-and-play solution you've been dreaming of is within reach or learn how to make the best of your current multiplatform reality.

Check out the incredible speaker line-up to see who will be joining Sasha.

Download The Latest Agenda