Field Service Palm Springs 2025
April 22 - 24, 2025
JW Marriott Desert Springs, Palm Springs, CA
Sean Albertson
Founder & CEO CX4Rocks
As a CX leader for 20+ years across companies from startups to Fortune 200. I have been at the forefront of transforming the customer journey to reduce effort and drive customer loyalty.
I love sharing my experience from the stage as an international speaker and as a CX advisor. I have created advanced CX programs leveraging text analytics, operational metrics, journey analytics and survey programs, with artificial intelligence driving real results.
I am the author of the award-winning book, 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.
Tue, April 22: Day 1 - Deep-Dive Workshop Day - The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities
Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems
8:15 AM Emcee Day 1 Recap & Icebreaker
2:10 PM Chair Remarks
2:20 PM PANEL: Fire Them Up Fast: Engaging New Hires Within the First Few Months or Risk Losing Them
Today's competitive job market, engaging new hires quickly and effectively is crucial for retention and long-term success. This panel will explore strategies for rapidly integrating and motivating new employees within their critical first few months.
Panelists will address:
- The importance of the first 90 days in shaping a new hire's perception and long-term commitment
- Innovative onboarding techniques tailored for field service roles
- Strategies for creating immediate connections between new hires and their teams, despite geographical dispersion
- Leveraging technology to streamline and enhance the onboarding process
- Developing mentorship programs that accelerate integration and skill development
- Techniques for setting clear expectations and providing early wins for new employees
- How to identify and address early signs of disengagement or misalignment
Don't miss this opportunity to learn how to turn your onboarding process into a powerful tool for building a strong, committed workforce.
5:00 PM PANEL: Hiring & Grooming 24/7/365: Deepening Your Leadership and Technician Bench
Having a deep bench of talented leaders, middle managers and technicians is crucial for delivering exceptional service and ensuring business continuity. This session will explore effective strategies for hiring, developing, and retaining top talent to support your organization's growth and success.
Panelists will discuss these topical areas:
- Talent Acquisition: Identifying and attracting top-quality candidates through targeted recruitment efforts, effective job postings, and leveraging social media.
- Employee Development: Implementing comprehensive training and development programs to equip your team with the skills and knowledge needed to excel.
- Leadership Development: Nurturing future leaders through mentorship, coaching, and opportunities for professional growth.
- Retention Strategies: Creating a positive and supportive work environment that fosters employee engagement, satisfaction, and loyalty.
- Succession Planning: Developing a strategic plan to ensure a smooth transition of leadership and continuity of operations.
Check out the incredible speaker line-up to see who will be joining Sean.
Download The Latest Agenda