Sean Albertson is a globally respected thought leader, keynote speaker, and advisor with over 25 years of experience transforming customer service and experience strategies for startups to Fortune 200 companies. As the author of the award-winning books 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey and Alignment on the Rocks: Reconnect the Work You Do to the Impact You Make, Sean reveals how to create loyalty-driving experiences at the intersection of technology and human engagement through alignment.