Sean Albertson

Founder & CEO CX4Rocks

As a CX leader for 20+ years across companies from startups to Fortune 200. I have been at the forefront of transforming the customer journey to reduce effort and drive customer loyalty.

I love sharing my experience from the stage as an international speaker and as a CX advisor. I have created advanced CX programs leveraging text analytics, operational metrics, journey analytics and survey programs, with artificial intelligence driving real results.​

I am the author of the award-winning book, 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.