Sean Albertson

Founder & CEO CX4Rocks

As a CX leader for 20+ years across companies from startups to Fortune 200. I have been at the forefront of transforming the customer journey to reduce effort and drive customer loyalty.

I love sharing my experience from the stage as an international speaker and as a CX advisor. I have created advanced CX programs leveraging text analytics, operational metrics, journey analytics and survey programs, with artificial intelligence driving real results.

I am the author of the award-winning book, 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.

Day 1 - Deep-Dive Workshop Day -- The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

8:25 AM Emcee Opening Remarks & Icebreaker

Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

8:15 AM Emcee Day 1 Recap & Icebreaker / Best in Class Award Winners Announced – Part 2

Check out the incredible speaker line-up to see who will be joining Sean.

Download The Latest Agenda