Deep-Dive Workshop Day: Mastering the Art of Field Service
Tuesday, April 21st, 2020
We have all heard the terms “gig economy”, “Uberize”, “sharing” and “freelancers”, but how can these things impact our world of Field Service? Aren’t these just for ridesharing? The reality is that many industries are already using freelancers to run service calls and support existing service networks. This is not just happening in the Tech Industry or just B2B. There are many other industries that have implemented or are in the process of implementing this type of service model. During this workshop, we will have an open discussion on…
-Is this something you should be looking into?
-What technology do you need and how would you get started?
-Are there people outside of you service network that can perform my service calls?
-What are the right type of calls to run through this model?
Customer Advocacy: Putting Customers at the Heart of Your Business
Thursday, April 23rd, 2020
Our expert panelists discuss balancing service delivery though third-party and in-house field service technicians, the pros and cons of each approach, as well as performance KPIs, compliance requirements and factors that may influence customer experience and brand perception. Join this panel for practical recommendations on:
- Managing costs and optimizing your service delivery model by finding balance between third-party and in-house workforce
- KPIs: How do metrics differ from in-house to 3rd party technicians?
- Exploring freelance management solutions to keep it all straight
- Ensuring a proper representation of your brand when using 3rd parties