Steven Zannos

Senior Director, Customer Care Electrolux Major Appliances NA

Steve Zannos is the Senior Director of Customer Care North America at Electrolux, a global manufacturer of major appliances that includes the Frigidaire, Electrolux and AEG brands.  He is responsible for the Field Service, Warranty Administration and Customer Engagement Center Teams in the US and Canada, which consists of over 700 employees.  Steve joined Electrolux in 2016 and has 25 years of customer service experience in the automotive, home appliance, consumer electronics and outdoor power equipment industries. 

Steve holds a Bachelor’s Degree from Rensselaer Polytechnic Institute and an MBA from the University of Miami.  He also manages the largest customer service LinkedIn group, Customer Service Professionals, with over 155,000 members.