Sumair Dutta

VP Product Marketing ServiceMax

Sumair Dutta is the Vice President of Product Marketing focusing on customer and market insights at ServiceMax. In this role, he focuses on aligning ServiceMax’s product messaging with the value ambitions of its customers and prospects. He also runs ServiceMax’s strategic voice of the customer program to ensure the alignment between customer strategy and product ambition. Previously, Sumair worked closely with leaders of service businesses to define and shape their service vision while working hand in hand with implementation teams to execute on established service plans. Sumair is a thought leader in the field service and service management spaces and has conducted numerous research projects in the areas of field service, customer support and business strategy. He brings more than 18 years of experience in studying, analyzing and guiding field service organizations, first at the Aberdeen Group and most recently as the Chief Customer Officer at The Service Council.