Taksina Eammano

EVP & GM Field Service Salesforce

Taksina Eammano is the Executive Vice President & General Manager of Salesforce Field Service. She is responsible for the overall strategy and vision for the Field Service product, powering the mobile workforce. Previously, Taksina led the Product portfolio for Sales Cloud as Chief Product Officer, and was responsible for the overall vision, roadmap, adoption and growth of Sales Cloud. Product isn’t Taksina’s only passion. She works with various non-profit organizations to push for equity in the workforce. In her downtime, Taksina enjoys traveling with her husband and two boys and seeking the best gastro hidden gems.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

9:45 AM PARTNER FIRESIDE CHAT Customer-Centric Field Service Begins with an Agent-First Strategy

Companies that are not bringing agents into every corner of their business are akin to those in the late '90s that dismissed the power of the internet. Agents are capable today of assisting and augmenting your highly skilled teams and optimizing service delivery to put customers at the center.

In this conversation, learn how a Salesforce customer:

Embraced agentic field operations early and reaped immediate ROI
Restructured their business strategy around agents
Continues to explore the innumerable opportunities agents have to offer

Check out the incredible speaker line-up to see who will be joining Taksina.

Download The Latest Agenda