Thomas Shanks

Director of Operations TK Elevator

20+ years Elevator Industry Experience

10 years as a field installation and service technician
Nine years combined management and engineering
Two years performing maintenance and modernization consulting services for major consulting firm 20+ years Elevator Industry Experience
Specialty Focus -- Service/Repair/Maintenance Operations Leadership, Product Lifecycle Management, Obsolescence Research and Development
Education History -- Degree: Industrial Management Technology (2003); USAF Reserves (Engine Maintenance and Repair, 2002-2007); Elevator Industry Professional (2003-Present)

Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

2:20 PM PANEL: Using Data to Get to More Predictive and Proactive Service

Field service organizations are increasingly turning to data-driven strategies to stay ahead of the curve. This panel session brings together industry leaders and data experts to explore how companies can harness the power of data to transform their service operations from reactive to predictive and proactive.

Attendees will gain insights into:

Best practices for transitioning from reactive to predictive service models
Technologies and tools that enable advanced data analytics in field service
Techniques for turning data insights into actionable service strategies
Methods for measuring the impact of predictive and proactive service on customer satisfaction and operational efficiency
Strategies for upskilling teams to effectively use data in their daily operations

Join us for an enlightening discussion that will equip you with the knowledge and strategies needed to leverage data for more predictive and proactive service.

Check out the incredible speaker line-up to see who will be joining Thomas.

Download The Latest Agenda