April 22 - 24, 2025
JW Marriott Desert Springs, Palm Springs, CA
Tim has 25-plus years of consulting experience and is the leader of Deloitte Digital’s Service Excellence group. He brings a unique and global perspective to contact center projects by advising clients in the transformation of customer operations to meet the evolving expectations of consumers. He has a proven track record of providing guidance on all aspects of customer and contact center strategic transformation, operational and process improvement, operating model rationalization, and enabling technology.
Join us for an insightful presentation on how connected products and advanced technologies are transforming the field service and aftermarket sectors. We will explore the entire lifecycle of field service operations, emphasizing the importance of real-time data, predictive maintenance, and seamless communication between call centers and technicians. As market trends indicate a growing adoption of IoT and data analytics, Deloitte Digital is leading the way with pioneering solutions. Experience interactive demonstrations, including the Apple Vision Pro and Vegetation Management solutions, to see how technology enhances field service efficiency. Additionally, discover Deloitte’s Unlimited Reality assets, featuring the Dream command center and state-of-the-art drone applications. Be part of this event to envision the future of field service, driven by continuous innovation and technological advancements.
(One 40-minute session)
Table #1 - Prioritizing Agents for Field Service Teams – Moderated by Michael Gonazlez, VP, Product Management, Salesforce; and Chris Battles, SVP, Product Management, Field Service, Salesforce
Table #2 - Future of Field Service – Moderated by Tim McDougal, Excellence Leader, Deloitte Consulting; Eric Kaes, Field Service Leader, Deloitte Consulting
Table #3 - Leveraging Gen AI to Deliver Enhanced Service and Field Service -- Moderated by Bill Donlan, CEO, Astound Digital; and Wes Garlok, Director, Salesforce Technical Architect, Astound Digital
Table #4 - Outcome-Based Service Models in Field Service Management – Moderated by Amit Venugopal, Managing Director, VASS US & Canada
Check out the incredible speaker line-up to see who will be joining Tim.
Download The Latest Agenda