Tim McDougal

Service Excellence Leader, Deloitte Consulting

Tim has 25-plus years of consulting experience and is the leader of Deloitte Digital’s Service Excellence group. He brings a unique and global perspective to contact center projects by advising clients in the transformation of customer operations to meet the evolving expectations of consumers. He has a proven track record of providing guidance on all aspects of customer and contact center strategic transformation, operational and process improvement, operating model rationalization, and enabling technology.