Vasiliy Krivtsov

Director of Reliability Analytics Ford Motor Company

Vasiliy Krivtsov is the Director of Reliability Analytics at the Ford Motor Company. He also holds the position of Adjunct Professor at the University of Maryland, where he teaches a graduate course on advanced reliability data analysis.

Krivtsov has earned a PhD degree in Electrical Engineering from Kharkov Polytechnic Institute (Ukraine) and a PhD in Reliability Engineering from the University of Maryland (USA). He is the author of over 60 professional publications, including 3 books on Reliability Engineering & Risk Analysis and 16 inventions, including 6 corporate inventions on statistical algorithms for Ford. He is a Vice Chair of the International Reliability Symposium (RAMS®) Tutorials Committee and a Senior Member of IEEE. Prior to Ford, Krivtsov held the position of Associate Professor of Electrical Engineering in Ukraine, and that of Graduate Research Scientist at the University of Maryland Center for Reliability Engineering. Further information on Dr. Krivtsov's professional activity is available at www.krivtsov.net

Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

5:00 PM PANEL: How AI Can Help Achieve Key Service Metrics and Expand Your Service Offerings

Artificial Intelligence (AI) is revolutionizing the field service industry by enabling organizations to optimize operations, improve customer experiences, and unlock new revenue streams. We will discuss:

Predictive Maintenance: Using AI to predict equipment failures and schedule preventive maintenance, reducing downtime and improving overall equipment reliability.
Intelligent Routing: Optimizing technician routes and schedules based on real-time factors such as traffic conditions, customer priorities, and technician skills.
Natural Language Processing (NLP): Enhancing customer interactions through AI-powered chatbots and virtual assistants, providing instant support and improving customer satisfaction.
Computer Vision: Utilizing AI to analyze visual data, such as images and videos, for tasks like remote diagnostics, asset inspection, and quality control.

Check out the incredible speaker line-up to see who will be joining Vasiliy.

Download The Latest Agenda