Field Service Palm Springs 2025

April 22 - 24, 2025

JW Marriott Desert Springs, Palm Springs, CA

Wayne Fowler

VP of Service Eppendorf Group

Day 1 - Deep-Dive Workshop Day -- The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

2:10 PM Workshop 8 Mining Your Install Base for Service Opportunities and How Technology Can Help

As field service organizations strive to maximize the value of their existing equipment and foster customer relationships, the concept of mining the install base is critical.

Wayne will delve into innovative technologies -- such as predictive analytics, IoT, and customer relationship management (CRM) systems -- that can provide actionable insights into customer behavior, equipment usage, and maintenance needs. He will also explore how leveraging data can reveal service trends and opportunities for upselling, cross-selling, and preventative maintenance, ultimately driving revenue growth and enhancing customer satisfaction.

By the end of this session, attendees will be equipped with the knowledge and tools to transform their install base into a strategic asset.

Check out the incredible speaker line-up to see who will be joining Wayne.

Download The Latest Agenda