Wes Garlok

Director, Salesforce Technical Architect Astound Digitall

Wes is a delivery leader for Astound specializing in Field Service with over a decade of international consulting experience. He possesses extensive techno-functional expertise in the SFDC platform, fully understanding its capabilities, limitations, and partner ecosystem. Having executed enterprise-level implementations across Marketing, Sales, Service, and Field Service, Wes has a successful track record in various sectors, facilitating transformation initiatives and improving operational efficiencies with quantifiable results. Additionally, he has deep knowledge in new SFDC technologies, system integration, and enterprise architecture, which he leverages to provide impactful thought leadership at strategic and operational levels.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

1:25 PM Partner-Lead Roundtables

(One 40-minute session)

Table #1 - Prioritizing Agents for Field Service Teams – Moderated by Michael Gonazlez, VP, Product Management, Salesforce; and Chris Battles, SVP, Product Management, Field Service, Salesforce

Table #2

Table #3

Table #4

Table #5

OTHER POSSIBLE TOPICS

Accelerating Tech Adoption: How to Make Digital Tools Sticky for End-Users

Service System Rollouts: How to Execute Faster and Make them Less Painful

Self-Scheduling and Auto Scheduling: Getting the Right Tech With the Right Skills to the Right Customer

Using an E-Commerce Platform to Make Your Service Parts Management More Efficient and Cost Effective

Diagnosing and Fixing the Right Problem … Not the Problem You Think Customers Have

Proactive Service Strategies: Anticipating Needs in a Data-Driven World

Technician Utilization: Metrics and Steps to Ensure Proper Resourcing and Deployment

Learning Management Systems: Why You Need One to Better Train and Upskill Your Team

Check out the incredible speaker line-up to see who will be joining Wes.

Download The Latest Agenda