Wes Garlock

Director, Salesforce Technical Architect Astound Digital

Wes is a delivery leader for Astound specializing in Field Service with over a decade of international consulting experience. He possesses extensive techno-functional expertise in the SFDC platform, fully understanding its capabilities, limitations, and partner ecosystem. Having executed enterprise-level implementations across Marketing, Sales, Service, and Field Service, Wes has a successful track record in various sectors, facilitating transformation initiatives and improving operational efficiencies with quantifiable results. Additionally, he has deep knowledge in new SFDC technologies, system integration, and enterprise architecture, which he leverages to provide impactful thought leadership at strategic and operational levels.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

1:20 PM Partner-Led Roundtables

(One 40-minute session)

Table #1 - Prioritizing Agents for Field Service Teams – Moderated by Michael Gonazlez, VP, Product Management, Salesforce; and Chris Battles, SVP, Product Management, Field Service, Salesforce

Table #2 - Future of Field Service – Moderated by Tim McDougal, Excellence Leader, Deloitte Consulting; Eric Kaes, Field Service Leader, Deloitte Consulting

Table #3 - Leveraging Gen AI to Deliver Enhanced Service and Field Service -- Moderated by Bill Donlan, CEO, Astound Digital; and Wes Garlok, Director, Salesforce Technical Architect, Astound Digital

Table #4 - Integrating Service with ERP and Enterprise Systems to Drive Service Excellence – Moderated by Amit Venugopal, Managing Director, VASS US & Canada; and Jayesh Shah, Vice President of IT, Interior Logic Group

Check out the incredible speaker line-up to see who will be joining Wes.

Download The Latest Agenda