April 21 - 24, 2020
JW Marriott Palm Desert Resort & Spa, CA
AnswersAnywhere delivers installation, servicing and parts knowledge to field service engineers when onsite with a customer. In many companies, important knowledge is found in disparate documents, file formats, part lists, exploded diagrams, databases and product images totaling hundreds (or hundreds of thousands!) of pages. Additionally, the data is unintentionally locked up in corporate silos that are nearly impossible for field technicians to access onsite.
AnswersAnywhere Knowledge-as-a-Service unlocks corporate silos to provide engineers with a “Single Source of Truth” containing knowledge and parts catalogs, available online or offline on their mobile device. Our knowledge experts publish your initial knowledge base within 90 days of project launch, and then assume responsibility for optimizing and updating it throughout the life of the contract. AnswersAnywhere integrates with leading field service management platforms like ServiceMax for seamless parts ordering and knowledge access. Over 50,000 field technicians worldwide depend on AnswersAnywhere to increase first-time fix rates and ensure accurate parts orders.