Field Service USA 2019

April 23 - 26, 2019

JW Marriott Palm Desert Resort & Spa, CA




"I actually took personal vacation days off work and paid my own flight and expenses to attend – I believe Field Service is that important! Looking forward to next year already!"

Paul Davy, Senior Global Director, Instrument Service Group, Pall Corporation

"Great conference! I’m very impressed at how well planned and executed your conference is."

Ken Kelly, President, Kelly Roofing

"Great opportunities to hear content from great companies and speakers. The networking opportunities at Field Service are second to none. Fantastic opportunities to connect and learn during the conference."

Ryan Snellings, Vice President Operations, Fresenius Kabi

"Field Service provides a great outlook as to what’s coming down the road in the 4-5 years as well as what companies are challenged with now. I attend Field Service every year for two reasons: it allows me to plan for the future and learn what other companies are doing right now to improve their service and that’s invaluable to me"

Jim Joyner, Vice President Corporate Excellence, Card-Monroe Corp.

"Field Service USA was a mind-blowing event. The attention to detail from the event staff was impeccable. All the way from the content, the presenters, the formats and the networking, everything was top drawer, I’ve never seen anything like it! I brought a colleague of mine with me this year and he can’t stop thanking me enough for bringing him, he’s blown away as well, just a fantastic must-attend event for the service industry"

Tom Voirin, Vice President of Customer Service, ISCO International

"Field Service is a must-attend event. People come back every year because it’s Spring Training for the industry"

Karl Hohmann, Regional Vice President Sales, Verisae, an Accruent Company

"Field Service USA was great. We’re in our own niche world and it’s nice to see other companies facing the same issues and problems. We found some great solutions for data collection to improve efficiencies and increase revenue."

–Brad McMartin, Vice President of Operations, Advanced Service Technologies

"It’s good to hear that others are going through what we are. We are all working the same solutions and Field Service allows us to come together and learn from each other"

John Lee, Field Service Manager, Okuma America

"This event exceeded my expectations. I loved the experience, networking and face time I was able to get at Field Service USA. It had great networking and the content was inspiring, informative and innovative. The workshops, toolbox talks, think tanks were the best that I’ve ever seen. I’m definitely going back next year with my team"

Matt Baldridge, Field Service Manager, Ray Lindsey Company

"The networking and content at the Field Service Conference is the best around. The quality of networking opportunities, speakers and formats are second to none"

Jeff Denney, Senior Manager, North American Field Service Operations, Cymer

"Field Service USA exceeded my expectations. Thank you so much for all your help and support and allowing me to change attendance to Palm Springs. The conference was inspiring and invigorating and I look forward to reviewing the presentations. There truly were some great examples of how critical Service is to our customers and our companies."

Joe Brower, North America Industry Service Manager, FEI

"The conference was a HUGE success! It’s impeccably organized in terms of the form (facilities, technical support, communications, etc.) and the content (a distinguished list of speakers, high quality presentations, facilitated professional exchange). I’ve enjoyed a number of quite informative and (and enlightening!) discussions with my colleagues across the industry. The circus du Soleil performer (during the reception) was another pleasant surprise! Overall, the conference was a very useful and meaningful spending of my time."

Vasiliy V. Krivtsov, PhD, Sr. Staff Technical Specialist, Reliability & Risk Analysis, The Ford Motor Company

"Field Service USA was by far the best conference I’ve ever attended. The content was extremely relevant to the projects I’m currently working on. Jen Montgomery and the WBR team really hit it on the mark!"

Patricia Rash, VP Remote Technical Services, Xerox

“ I have been participating in the Field Service USA conference for 6 years and I’ve noticed that the community has grown not only in size, but the participants have an increased depth of knowledge particularly in the aspects of the arts and science of service.”

Alon Sagie, Service Product Line Head, Applied Materials

“Field Service motivates people from different industries to strive and challenge themselves for higher standards and success. During the conference this year, we were able to share, engage, collaborate and learn from peers and colleagues facing the same challenges.”

Juan Ramirez, Operations Manager, Applied Materials

“My first experience at Field Service definitely exceeded my expectations. The sessions I attended and connections I made created a tremendous amount of value for my team. The 2014 theme, moving from “Service to Care,” is spot on in terms of trends we are seeing in b2b. Looking forward to next year!”

Terena KingCampagna, Senior Advisor, Ciena

"Field Service was my first event with WBR. It was a great conference! The speakers, panel members and round table participants were insightful and presented thoughtprovoking material which will help all of us stay on the cutting edge of Service Excellence. It was a good opportunity to network with peers and suppliers from throughout North America. I will definitely be back."Chris Westlake, Director of Service, Hach Company / Danaher

"As always I had a great time and found the conference chock full of tidbits of useful information. Also the opportunity to meet other folks who either are going or have gone through some of the same issues in their organization is invaluable."

Ray Wiseman, Minntech

"It was a great event. We meet so many people that are growing in the service arena. The information that we gather helps us to focus and define our future forward strategies."

Theresa Charpentier, Sr. Manager, Distributor Service Development, The Toro Company

"The Conference was excellent; I found very good information on the software and hardware aspect of Mobile Computing. More importantly the chance to network with people with similar backgrounds and daily problems was a great part of the conference. I must add the location and venue helped as well."

Ryan Alexander, Business Analyst System Support,Enbridge

"This was the second time I have attended the Field Service Conference. The topics and content covered were well worth the expense. Specifically, I found the employee engagement and talent management topics interesting and will spend more time thinking about how I can impact my team."

David Christian, Sr.Manager of Dealer Support, MCFA

"I wanted to drop you a note to let you how much I appreciated the Field Service Conference. We sometimes are so wrapped up in running our business that we forget the value of talking to others in similar businesses. We all face similar challenges managing our field service departments. This conference provides an opportunity to learn from each other. In addition, the selection of presentations and the mix of vendors were very helpful. Thanks again and I look forward to the conference next year."

Greg Fahnestock, Director of Support Services, OPEX Corporation

"This was the first WBR conference I’ve attended. I found the content very useful in my day to day job responsibility when it relates to "How to Service the Customer."

Bobby D. Pillot, Director of Demand Services,Technical Support Manager, DM DMRO Robotics Division

"The WBR Conference was a great event. This gathering provides an opportunity to confirm your strategy and direction as well as collect new insightful ideas around service. If you have not participated in this Service Conference, you are missing out on a real opportunity to learn from the best!"

Frank DiOrio, Vice President Service Operations, Pitney Bowes

"Field service is a great place to collaborate with companies in the field service arena. The field service events allow us to network and build relationships relative to our goals in achieving a world class service organization. Field service 2012 was no exception and we at vivint were pleased to attend and to build a relationship with some of the companies represented. Take a ways included ways to improve our service organization, how we measure up, what we're doing right and want to continue doing, as well as new relationships and the ability to share knowledge through those relationships."

Jason Stokes, Field Service Director,Western Regions, Vivint

"The Field Service Conference held in Las Vegas was very informative. The presenters were very knowledgeable on their subject matter and presented it well. We have a very small field force compared to the majority of attendees but I was still able to obtain very useful information to apply to our force. There was definitely value in attending."

Ed Gustine, IntegraLife Sciences

“Field Service has provided valuable insight into how many of our peers are solving problems that so many of us deal with every day.”

David Guizerix, Vice President, Global Customer Service, Cross Match Technologies

“I thought the event was very useful and loaded with practical, real world information. In fact, as I'm now with a new company, I brought my entire FS Management team to expose them to the industry at large and not only provide them educational opportunities, but to see that regardless of the industry or market, Service is a primary business function, and we are all faced by very similar, if not the same challenges. So in this regard, it helped them to see that some of the problems that we're seeking to address, and the solutions we're pursuing, are not unique to just us.”

Herb Hughes, VP NA Customer Support, Carl Zeiss SMT Inc.

“The advantage of Field Service is that you get a window into top processes, people, tools and initiatives in the space. You have the opportunity to benchmark best practices and new ideas from a crossindustry perspective.”

Dick Frishkorn, GE Aircraft Engines

“The leaders in the industry are in search of ideas. Field Service does a great job of pulling those ideas and people together in one place.”

Jason Buk, Panasonic

“As a firsttime attendee of the conference, I was impressed with the breadth of topics that were covered. The presentations were insightful and thought provoking. The panel discussions provided insight to shared challenges while demonstrating solutions to create opportunities to improve customer experiences. The single most important message from the conference was to recognize the evolution and power of emerging communication channels. Being able to engage customers in new ways enhances their experience and provides feedback necessary to drive positive change within any service organization.”

Jeff Cote, EMC2 Corporation

“It was a good opportunity to network with similar and dissimilar industries, all having the common passion for Field Service and mobility in that space.”

Dennis Pappas, Director of International Service, Cytyc LP

“I attend many conferences per year, but if I could only attend one event per year it would be Field Service.”

Joe Arcuri, District Sales Manager, Click Software

“The conference seemed to be a great success for us and our partner company Progress. It generated a lot of great contacts and strong leads. It was also great to be able to talk with such high up execs who are the decision makers! This is our 3rd year attending and it was definitely worth it. We have and would recommend others to attend this conference in the future.”

Shannon Humphrey, Confoe

“Field Service was well worth the time, effort and cost. While we met several prospective clients, we also met a lot of good people with a common purpose.”

Chuck Simonin, VP, Sales and Marketing, Customer Service Delivery Platform

“We consider WBR to be one of our premier industry relationships. As a longtime media sponsor of WBR’s Field Service events, we find it’s one of the rare opportunities to meet and interact with the top field service practitioners and premier technology solution providers in one location.”

Ed Hess, Executive Editor, Integrated Solutions Magazine

“Field Service was a meaningful event offering Nexterna the ability to broaden awareness of Clearview with decision makers in the space. The Solution Zone traffic was steady enough to lead to positive networking with prospects, existing affiliations and potential partners. Thank you to WBR for their attention to detail in the organization of this successful event.”

Debbie Gardiner, Vice President, Nexterna Limited