Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Learn Better. Network More. Ask The Questions You Want Answered.

Sitting passively in the audience is so 2016. This year Field Service USA has more interactive formats than ever before that were built to ensure you gain the most value from your four days out of the office. Here’s what we have in store for you!

Deep-Dive Workshop Day: Honing In On The Strategies That Will Elevate Your Service Business

Because service organizations are at varying levels of maturity across digitization, automation, adoption of AI and AR, business model evolution, mobile technologies, and more, we are pleased to bring back our Deep-Dive Workshop Day. You’ll start the morning witnessing where the future of service is headed from disruptors in the industry. Then you’ll participate in five different hour-long interactive workshops designed to teach you specific strategies that our expert speakers have already adopted and measured.

20 Years Of Service Club Bourbon Tasting

A swanky celebration of your dedication to the service industry. Following the tradition established in 2015, we’ll bring together service executives with over 20 years experience for an exceptional tasting of premium bourbon.

Fireside Chat: Vision From The C-Suite

C-Level executives from leading organizations that have service as their top priority will shed light on major initiatives of the C-Suite. From how service plays into competitive tactics to macro-level business trends, this session will leave you chock-full of ideas from visionaries to shape your future service and business strategy.

Heads Of Service Mastermind

An opportunity for senior leaders of the global service community to come together in a private setting for an entire afternoon. Our most forward-thinking senior-level speakers will present 15-20 minute case studies. Each case study will then be followed by small-group discussion amongst all Mastermind participants on the executive topic presented.

This session is by invitation only, limited to only 30 heads of service (Presidents, SVPs, and General Managers) from the world’s leading organizations (with more than $10 billion in annual revenue). To request your invitation to this exclusive function, contact program director Sara Mueller at or +1 239.451.4155.

Team Focus Day: How To Find, Train, And Keep The Service Team You Need

Robots and artificial intelligence aren’t going to fully replace your team… yet. Since one of the top recurring challenges for field service leaders is finding, attracting, and retaining the right talent, we are devoting a full day to help you build and sustain a team that easily blows away your one and three-year business goals. Are you molding new managers to soon take the reigns? Bring them along for a crash course in leadership and service employee development.

Help Huddles

Quick 10-minute ice breakers peppered throughout the conference. You and your tablemates will each share 1 thing you did right and 1 thing you can improve upon around the most important topics of the conference.

Industry Board Rooms

A facilitated strategy and best practice discussion with up to 20 participants around the nuances of different industries, including oil & gas, utilities, telecom, aerospace/defense, and 3rd party service providers.

1:1 Meetings

Schedule meetings with service executives that can mentor you through your next big rollout, or technology providers you are interested in learning more about. Our scheduling technology will plug you into preferred available times and meetings spaces so all you need to do is show up and ask questions.

Case Study Revives

Apply what you just learned in the preceding presentation to a key challenge you're currently facing. In these small group chats you'll enliven your experience and retain more information.

Toolbox Talks

Interactive small-group roundtable discussions. Pick the topics that will give you the most impactful tools to hit your 2018 goals. Through facilitated discussion you’ll tap into the collective expertise of 10 – 12 of your executive peers. Be in charge of what you learn and ask the questions you want answered.