April 22 - 24, 2025
JW Marriott Desert Springs, Palm Springs, CA
In today's rapidly evolving technological landscape, the combination of IoT (Internet of Things) and AI (Artificial Intelligence) offers unprecedented opportunities for transforming field services. This 50-minute video will cover the people, process, and technology elements required for a successful program.
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Learn how leveraging real-time data, predictive analytics, and optimization techniques can streamline workflows, improve customer satisfaction, and boost profitability. Industry experts will share best practices and actionable insights to help your organization harness the power of data for smarter, faster decision-making in field service management.
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This 47-minute video explores how AI and IoT are revolutionizing field service operations for industrial equipment manufacturers. Drawing from a recent WBR Insights survey sponsored by Cumulocity, our expert panel will discuss the integration of smart connected machines, highlighting benefits like remote monitoring, predictive maintenance, and optimized scheduling. You'll also gain insights into overcoming challenges in system integration, data security, and device management, while discovering which AI-driven technologies will shape field service strategies in the coming years.
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Embark on a journey through the five essential dimensions reshaping the future of service excellence for leading companies. Firstly, witness the power of agility, driving swift adaptations to meet evolving customer needs. Then, explore the innovative realm of reimagined service delivery, crafting unforgettable customer experiences. Next, uncover the harmonious blend of artificial and human intelligence, propelling predictive insights and personalized interactions. Dive into the realm of change leadership, where transformative strategies inspire innovation from within. Lastly, embrace diversity as the catalyst for innovation and growth. Join us in discovering how these focal points are propelling businesses towards unparalleled success in today's dynamic landscape, while preparing them for the exciting future of service.
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Marne Martin, President, Service Management, EAM and Global Industries, IFS
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Sarah Nicastro, Creator, Future of Field Service and VP, Customer Engagement, IFS
Join us for an informative and entertaining webinar on the latest trends in ESG through WBR research and conversation among subject matter experts from across all aspects of field service management technology industry landscapes. You'll also hear first-hand accounts from one practitioner who’s already undertaken this journey!
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Attracting the right people is hard enough. But attracting high quality talent during a global skills shortage is even more difficult, especially for the elusive field service technician, a role that continues to rank in the top five most challenging positions to fill. While this is a global challenge, it is also a great opportunity for businesses to embrace innovation and change. Join Marne Martin, President of the Service Management Business Unit at IFS, as she provides insight on why the service industry needs to evolve not just their strategy, but their mindset when it comes to the global skills shortage. Marne will provide both a thought leadership perspective and tactical advice on how businesses can use technology adoption, such as AI, remote service, and IoT, to overcome many challenges the skills shortage has created.
Learn from a TOP service expert on how to close the loop with your field service and customer service teams to improve your product and service quality. You’ll see the benefits of a closed-loop process as well as how you can structure the process for your own organization.
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