Combining Digital Transformation with Cultural Excellence to Reduce Service Team Costs and Improve Efficiency

During this webcast, you'll learn:

  • What a successful culture of driver excellence looks like
  • The data and analytics that can be provided by smartphone telematics technologies
  • How telematics data can be combined with additional driver data for holistic view of driver performance
  • How mobile technologies can help maintain employee engagement
  • The results of Ecolab’s ‘Vision Zero’ mission incorporating smartphone technology and a crash-free culture®

Featured Speaker:

  • Jim Noble, Vice President, Risk Engineering, eDriving

The Key to Competitive Value in IoT-Powered Field Services

Key Takeaways:

  • The business opportunity associated with Field Service solutions
  • Actionable insights that allow organizations to effectively overcome common challenges associated with Field Service solution deployment
  • Real-life use cases as to how these insights have helped other organizations

Featured Speaker:

  • Michael Shannon, Senior Product Manager, KoreWireless

Driving Profitability and Utilization for Your Service Organization: Determining Your Service Strategy

During this webcast, Patrice will cover key topics such as:

  • Identifying and aligning priorities with the c-suite
  • Understanding and using key KPI’s to deliver profitability consistently 
  • Developing a future ready field team

Featured Speaker:

  • Patrice Eberline, Vice President, Global Customer Transformation, ServiceMax from GE Digital

Real-Time Communication: Bringing the Force to Your Field Service Jedis

Key Highlights:

  • Leverage messaging, voice, video or push to talk - all in one app
  • Troubleshoot with teams to solve issues faster
  • Stay connected with colleagues at the office
  • Eliminate wasted time between jobs


  • Joshua Duclos, Field Service Manager, Vivint Smart Home
  • Scott Ewart, Product Manager, Zinc

How Design Thinking Helps Ensure a Profitable, Future-Proof Field Service Operation—Immediately!

Key Takeaways:

  • Learn what’s possible now and what’s likely in the future as a result of Design Thinking.
  • Envision how your organization can incorporate the products born from Design Thinking.
  • Keep your competitive edge and sleep better at night knowing you’re on the cutting edge with “future proof” field service solutions.

Featured Speaker:

  • Martin Knook, CEO Gomocha

Driving Customer Experience with Optimized Field Service

Key highlights include:
  • Get insight into how Textron Specialized vehicles is empowering their mobile employees with greater visibility into service issues to improve sales and service
  • Learn how they automated business processes and reduced their invoice turnaround time
  • See how they've enhanced the day-to-day operations of their technicians to improve productivity and utilization
  • Cheryl Fremaux, CIO from Textron
  • Tim Watt, Director from PWC
  • Dana Chery, Director of Product Marketing from Salesforce

Service is Transforming – Six Case Studies to Learn From

Key highlights include:
  • Understanding how organizations who have begun to change their service models are winning
  • Seeing how your organization compares to others
  • A path forward for your organization
Keynote Speaker:
  • Ron Salvador, Vice President, Sales Business Transformation at PTC

Exploring the Power of Optimal Mobile Performance

Key Takeaways:

  • Top employee frustrations with mobile technologies and how to solve them
  • The biggest challenges with today's mobile technologies according to top IT decision makers
  • Key recommendations for Enterprise Mobility investments in the next 12 months 


  • Jay Klauser, Systems Engineer, NetMotion
  • Sean McBride – Senior Manager, International Technical Support & EU Field Services, Aviat Networks
  • Roger O’Connor, VP of Product Support, Gosiger
  • Frank Steinocher, CIO, Shumate Mechanical

Maximizing the Efficiency of Your Mobile Workforce

Key Takeaways:

  • Identify the key components of worker efficiency and potential bottlenecks
  • Understand the impact of emerging technologies such as IoT and Augmented Reality on workforce efficiency
  • Improve customer experiences by leveraging a more productive workforce

Featured Speaker:

  • Paul Whitelam, VP Product Marketing from ClickSoftware

6 Steps to Make Your Field Service More Profitable

Key Takeaways:

  • Best practices for automating your processes and connecting service touch points
  • How to redefine the role of the service technician to an expand-selling brand ambassador
  • How to transform the customer experience in order to boost cross-selling and up-selling
  • Ways to harness business intelligence—uncover which KPIs to measure and how to leverage the data
  • Real-life examples showcasing how Astea’s premier customers improve profitability


  • Julius Chepey, Chief Information Officer, APi Group, Inc.
  • David Giannetto, Chief Operating Officer from Astea International
  • Emily Hackman, Director of Global Marketing from Astea International

Service & Repair Global Implementation: Challenge And Success Insights

Key Takeaways:

  • Improve visibility to your service operations
  • Create a faster, compliant resolution between quality and service    
  • Increase efficiency of your mobile workforce


  • Lisa Halteman, Global Technology Director: Service & Repair Product Line Owner, Johnson & Johnson Medical Devices
  • Gowri Shankar Vembu, Director, Field Services and Repair Center of Excellence, Cognizant Technology Solutions

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