Awards
Field Service Next Best-In-Class Awards
Field Service Next presents the premier celebration of excellence in service. The Best-In-Class Awards honor companies, teams, and leaders with standout achievements in innovation, strategy, customer experience, and industry leadership.
2026 Categories
Please see below for 2026 winners. 2027 nomination details coming soon!
Best AI Use Case & Implementation
Recognizes an organization that has successfully leveraged artificial intelligence to transform service operations, improve efficiency, and deliver smarter, faster support to customers.
2026 FinalistsBest Service & Support Strategy Team Implementation
Honors a team that has executed an exceptional service or support strategy, driving measurable impact through collaboration, innovation, and operational excellence.
2026 FinalistsMost Innovative and New Approach to Service Delivery
Celebrates an organization that reimagined traditional service models with groundbreaking ideas, technologies, or processes that set a new industry standard.
2026 FinalistsBest Customer Experience Enhancement to Service Delivery
Awards a company that has elevated the customer experience through creative enhancements to service delivery, resulting in greater satisfaction, loyalty, and impact.
2026 FinalistsOutstanding Woman in Service
Recognizes a trailblazing woman whose leadership, innovation, and achievements have made a lasting contribution to the field service industry.
2026 FinalistsField Service Hall of Fame (Lifetime Achievement Award(s)
Recognizing individuals whose lifetime achievements and outstanding service have shaped and elevated the field service industry.
2026 FinalistsImportant Details:
Rules
- Nominations must be received by February 2nd, 2026.
- Only service organizations and their leaders may be nominated. Vendors, however, may nominate their clients.
- Self-nominations and nominations on behalf of other service organizations are accepted.
- Nominations will be reviewed and finalists in each category will be determined by the Field Service Advisory Board, and key members of the WBR Field Service team.
- The winners will be announced at Field Service Next West 2026.
Winners
Winners will receive the red-carpet treatment. A free pass to the entire event, a feature on the Field Service Next West website, respect, recognition, bragging rights, and tons of free press!
Best AI Use Case & Implementation
Laura Hagen
Vice President, Technical Services & Support
Fresenius Kabi
Best Service & Support Strategy Team Implementation
Haroon Abbu
Senior Vice President, Digital Technology, AI & Data Analytics
Bell and Howell
Most Innovative and New Approach to Service Delivery
Honeywell
Best Customer Experience Enhancement to Service Delivery
Travis Myers
Director of Customer/Product Support
JLG Industries
Outstanding Woman in Service
Lisa Montoya McFarland
Director of Service Operations
Midmark Corporation
Lifetime Achievement
Yasir Sheikh
Global Head of Applications & Connected Services
Honeywell