Field Service USA 2018

April 17-April 20, 2018

JW Marriott Palm Desert Resort & Spa, CA

1.888.482.6012

Future Trends in Field Services Benchmark Report

Field service customers are evolving, so that exceptional technical performance is no longer the industry’s key differentiator. This industry benchmark report provides insights that help you maximize the lifetime value of your customers by increasing the business value of all customer touchpoints—both digital and personal.

Discover how customers are reshaping the industry by placing greater demand on the companies and technicians with whom they regularly do business. And learn how the best of these companies are taking advantage of new opportunities to increase customer loyalty, retention, and revenue.

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The World Made Web: What service will look like after IoT

The Internet of Things is a concept that has far reaching potential for service operations. In fact, the scope of the technology can make it difficult to appreciate some of the more defined aspects of how it will be disruptive. New from Field Service, our IoT technology profile explores how innovations are already in the field, and where the technology will take service in the next several years.

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Field Service Guide for Mobile Forms and IOS

WUS_59796The field worker of today has an opportunity to seize. In the past, they would have relied on paper forms, heavy manuals, phone calls, and many daily emails just to try to gather information from the field. The field worker of yesterday was completely disconnected, with no way to get information to and from the office without physically delivering it. With mobile technology, we can now deliver the data in real time. The field worker of tomorrow and their managers, along with their administrative team at the office, will be completely connected in an efficient way that institutes productively collecting data as part of their day-to-day business.

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Exploring the Power of Optimal Mobile Performance


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The rate of technology adoption by field service workers continues to accelerate and with it mobile data consumption. The success of any mobile deployment, however, hinges on its reliability. Intermittent network connectivity or poor application stability can leave an employee cut off from essential information they need to do their jobs, leading to a frustrated worker and an unsatisfactory customer engagement. In short, as mobile utilization grows, the need for solutions that support workers with reliable, secure network connectivity will increase significantly.

Key topics include:

  • How mobile is being adopted in the field today
  • Common mobile issues and connectivity challenges
  • Managing mobile deployment and overseeing solution implementation in the field
  • Responsibility for mobile deployment and the structure of mobile programs
  • Looking at growth of the mobile workforces and supporting solutions