Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Field Service Research Briefs

Leading Field Service Technologies that Drive the Bottom Line

For manufacturers, service has become an important competitive differentiator and a huge driver of both revenue and customer satisfaction. This is causing a shift in business models as manufacturers make cultural, engagement, and technological advancements in selling not only products, but outcomes.

How Service Organizations Define SLAs to Deliver Outcomes As A Service

In a recent study, WBR Insights & Field Service Palm Springs surveyed field service executives to addresses how service organizations are defining SLAs to deliver Outcomes As A Service and meet uptime guarantees.

5 Future Trends from Leaders in Field Services

WBR Digital surveyed 100 industry leaders at its exclusive Field Service USA conference and found some unexpected truths about the direction of the industry. These five trends—from high technology to high fives—are not only interesting, they are surprisingly interconnected.