Field Service Palm Springs 2020
April 21 - 24, 2020
JW Marriott Palm Desert Resort & Spa, CA
Aaron Chiang
Vice President and General Manager - Global Field Service
Cohu, Inc.
Check out the incredible speaker line-up to see who will be joining Aaron.
Download The Latest AgendaCustomer Advocacy: Putting Customers at the Heart of Your Business
Thursday, April 23rd, 2020
5:00 PM Beer-Tasting Toolbox Talks
Choose 2, 30 minutes each.
1.Digital Solutions That Transform Field Service Teams
- Rob Brewster, CEO, GoFormz
2.Moving from the Dispatched to the Dedicated Onsite Support Model
- David Rabe, Senior Director, Head of Field Service Automation and MegaLabs, Siemens Healthineers
3.Achieving Accuracy in Reporting for Data-Driven Decision Making
- Matt Rust, Head of Service Data Analytics and Reporting, Mettler-Toledo
4.Leaving Legacy Operations Behind and Navigating through Change
- Brian Zenz, Area Operations Director, SBA Communications
5.Optimizing Knowledge Management for Field Service Teams
- Michael Ahrens, Senior Director, Field Service Operations, Pure Storage
6.Adding Value to Service Contracts to Extend Customer Relationship
- Nithin Skaria, Manager, Field Operations, Acuity Brands Lighting, Inc.
7.The Implementation and Integration of Digital Tools
- Jodi Johnson, Director, Perfect Execution, Emerson
8.The Financial Side of Service: Profit, Breakeven, When to Reinvest
- Aaron Chiang, Vice President and General Manager - Global Field Service, Cohu, Inc.
9.Achieving the Goal of Customer-Centric Field Service
- Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth
10.Applying Augmented Reality (AR) in Field Services
- Ravi Advani, Director – Field Service Solutions, Digital Workplace Services, Unisys
11.Mobile Enablement and Automation in the Energy/Utilities Field Service
- Diana Bricknell, Director, Electric Transmission Operations, Pacific Gas & Electric Company
12.Capitalizing on Outcomes-Based Solutions
- Andy Wight, Director, Service Product Portfolio, AB SCIEX
