Aaron Chiang

Vice President and General Manager - Global Field Service
Cohu, Inc.

Check out the incredible speaker line-up to see who will be joining Aaron.

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, April 23rd, 2020

Choose 2, 30 minutes each.

1. Digital Solutions That Transform Field Service Teams

2. Moving from the Dispatched to the Dedicated Onsite Support Model

David Rabe, Senior Director, Head of Field Service Automation and MegaLabs, Siemens Healthineers

3. Achieving Accuracy in Reporting for Data-Driven Decision Making

4. Leaving Legacy Operations Behind and Navigating through Change

5. Optimizing Knowledge Management for Field Service Teams

6. Adding Value to Service Contracts to Extend Customer Relationship

7. The Implementation and Integration of Digital Tools

8. The Financial Side of Service: Profit, Breakeven, When to Reinvest

Aaron Chiang, Vice President and General Manager - Global Field Service, Cohu, Inc.

9. Achieving the Goal of Customer-Centric Field Service

Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth

10. Applying Augmented Reality (AR) in Field Services

Ravi Advani, Director – Field Service Solutions, Digital Workplace Services, Unisys

11. Mobile Enablement and Automation in the Energy/Utilities Field Service

Diana Bricknell, Director, Electric Transmission Operations, Pacific Gas & Electric Company
Steven Dingler, Director, Customer Operations, Georgia Power

12. Capitalizing on Outcomes-Based Solutions