Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

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Aleem Khawaja, Senior Manager, Customer Service Management at BD Life Sciences
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Aleem Khawaja


Senior Manager, Customer Service Management
BD Life Sciences
Aleem Khawaja has over 25 years’ experience in leading global service teams in biotechnology, pharmaceutical and semiconductor industries. He motivates stake holders to develop solutions that meet corporate goals, willing to raise questions that challenge current processes in order to measure and improve them for better overall customer satisfaction.

His background includes serving as a customer advocate to influence continuous improvement in service management systems and processes. Acting as the ‘voice of customer’ to provide feedback and influence organization to make changes that increases customer experience and operational efficiency. 

Aleem designed and implemented Key Performance Indicators for quantitative measures of service organization’s effectiveness and shape strategies to support business objectives, revenue growth and cost reduction. He created number of end-to-end process flows, following DMAIC framework and tools to reduce ‘waste’ in existing processes and make them customer centric.

Check out the incredible speaker line-up to see who will be joining Aleem.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, April 22nd, 2020

2:40 PM Panel: Best Practices in Customer Retention

Our expert panelists will share best practices in securing new accounts and ensuring contract renewals. Key takeaways include:

- Understanding your customers’ true needs and getting a holistic view of their existing infrastructure
- Ensuring that your product and service offerings are optimized to yield maximum ROI for your customer
- Practices around measuring customer success and satisfaction
- Developing a system of metrics and KPIs that accurately reflect customer satisfaction rates and can serve as the foundation for data-driven strategy adjustments and continuous improvement

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