Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Aleem Khawaja, Senior Manager, Customer Service Management at BD Life Sciences
BD Life Sciences Logo

Aleem Khawaja

Senior Manager, Customer Service Management
BD Life Sciences

Check out the incredible speaker line-up to see who will be joining Aleem.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, September 30th, 2020

3:00 PM Panel: Best Practices in Customer Retention

Our expert panelists will share best practices in securing new accounts and ensuring contract renewals. Key takeaways include:

- Understanding your customers’ true needs and getting a holistic view of their existing infrastructure

- Ensuring that your product and service offerings are optimized to yield maximum ROI for your customer

- Practices around measuring customer success and satisfaction

- Developing a system of metrics and KPIs that accurately reflect customer satisfaction rates and can serve as the foundation for data-driven strategy adjustments and continuous improvement