Amit Venugopal

(One 40-minute session)

Table #1 - Prioritizing Agents for Field Service Teams – Moderated by Michael Gonazlez, VP, Product Management, Salesforce; and Chris Battles, SVP, Product Management, Field Service, Salesforce 

Table #2 - Future of Field Service – Moderated by Tim McDougal, Excellence Leader, Deloitte Consulting; Eric Kaes, Field Service Leader, Deloitte Consulting  

Table #3 - Leveraging Gen AI to Deliver Enhanced Service and Field Service -- Moderated by Bill Donlan, CEO, Astound Digital; and Wes Garlok, Director, Salesforce Technical Architect, Astound Digital  

Table #4 - Outcome-Based Service Models in Field Service Management – Moderated by Amit Venugopal, Managing Director, VASS US & Canada

Service organizations often find themselves grappling with a dizzying array of disparate systems and platforms. This panel explores the challenges of multiplatform environments and the quest for a seamless, integrated solution.

Key takeaways for attendees include:

• Practical strategies for simplifying complex technology ecosystems
• Tips for overcoming common integration challenges and pitfalls
• Methods for calculating the true cost and ROI of platform consolidation
• Approaches to change management when transitioning to a more integrated environment
• Future trends in platform integration and what to expect from next-generation solutions

This session is designed for field service leaders and IT professionals who are frustrated with the complexities of managing multiple platforms and are seeking more streamlined, efficient solutions. Whether you're considering a major system overhaul or looking for ways to better integrate your existing tools, this panel will provide valuable insights to help navigate the path towards a more cohesive technology landscape.

Discover if the turnkey, plug-and-play solution you've been dreaming of is within reach or learn how to make the best of your current multiplatform reality.