Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Amos Schneller, Vice President of Global Service and Technical Support at Cantel Medical
Cantel Medical Logo

Amos Schneller


Vice President of Global Service and Technical Support
Cantel Medical

Check out the incredible speaker line-up to see who will be joining Amos.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, October 1st, 2020


3:20 PM Panel: Virtual Support: Shortlisting the Best Tools for Remote Connectivity and Improved Customer Assistance

This panel session explores best practices in virtual connectivity and remote customer assistance, and how you can integrate these capabilities in your service offering. Key takeaways include: 


• Examining what other professional services firms are using for virtual customer support

• What are the benefits vs. detriments of different tools?

• How to determine the rare occasion when support staff is needed in person vs. virtual

• How to manage security and other industry-specific customer restrictions while still supporting your customers