Field Service Palm Springs 2019

April 23 - 26, 2019

JW Marriott Palm Desert Resort & Spa, CA

Andrea Bach

Senior Solutions Consultant

2:45 PM Workshop M | The Field Service Story - A Choose Your Own Adventure Workshop

For most field service organizations every day is a dynamic adventure with risk and opportunity at every turn. Throughout the field service workflow there are decisions being made; by customer service reps, the technician, the finance team, even the customer themselves. Each of these decisions has the potential to propel a customer to a delightful end or alternatively, take a left turn into a maze of exceptions that result in a negative experience for both the customer and the business. In our interactive workshop we will:

  • Explore the critical field service decision points
  • Discuss solutions for mitigating risk at those decision points
  • Present customer case studies showing results of our implemented solutions

Check out the incredible speaker line-up to see who will be joining Andrea.

Download The Latest Agenda