Deep-Dive Workshop Day: Mastering the Art of Field Service
Tuesday, April 21st, 2020
Andy Stuart is a customer support executive at HP Inc., an American multinational information technology company that develops personal computers (PCs), printers and related supplies, as well as 3D printing solutions.
Andy spearheads the Quality organization for the Americas region and is accountable for resolving the toughest customer and partner problems and driving product and process improvements for personal systems and printers
This workshop offers practical recommendations and insights into how to deliver the perfect game through driving a continuous feedback loop from the field. Key talking points include:
-Identifying and removing waste (Perfect Game)
-Improving employee satisfaction through removing low- and no-value work
-Driving better outcomes for your customers