Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Andy Stuart, Senior Director, Quality and Customer Assurance at HP
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Andy Stuart


Senior Director, Quality and Customer Assurance
HP

Check out the incredible speaker line-up to see who will be joining Andy.

Download The Latest Agenda

Deep-Dive Workshop Day: Mastering the Art of Field Service

Tuesday, April 21st, 2020


3:20 PM Workshop C5: Improving Your Customer Partnerships through Technician Performance

Andy Stuart is a customer support executive at HP Inc., an American multinational information technology company that develops personal computers (PCs), printers and related supplies, as well as 3D printing solutions. 

Andy spearheads the Quality organization for the Americas region and is accountable for resolving the toughest customer and partner problems and driving product and process improvements for personal systems and printers

This workshop offers practical recommendations and insights into how to deliver the perfect game through driving a continuous feedback loop from the field. Key talking points include:

-Identifying and removing waste (Perfect Game)
-Improving employee satisfaction through removing low- and no-value work
-Driving better outcomes for your customers