Anne Emberson

Technology plays a crucial role in optimizing operations and improving customer satisfaction. When considering technology, organizations often face the decision of developing their own solutions (homegrown) or adopting external, off-the-shelf products. This session will explore the advantages and disadvantages of both approaches, helping you determine the best path for your organization.

We will also discuss a discuss a Hybrid approach, which combines homegrown and external solutions to leverage the strengths of both, as well as these key considerations:

• Organization size and resources
• Project scope and complexity
• Time-to-market requirements
• Long-term scalability and maintainability

By attending this session, you will gain a clear understanding of the factors to consider when choosing between homegrown and external tech solutions, enabling you to make informed decisions that align with your organization's goals and priorities.

Join us for a thought provoking facilitated discussion with your peers about streamlining the customer journey for a frictionless experience. 

Room Facilitator -- David Bishop, Managing Partner, Twin Bishop Strategies 

Table 1 Leader – Jennifer Dye, Regional Director, Power Services, West, Schneider Electric 

Table 2 Leader - Bruce Breeden, VP Global Authorized Services, Gatekeeper Systems 

Table 3 Leader–Anne Emberson, Area VP Digital, Nalco Water