Service organizations have significant revenue targets to achieve as service shifts from cost center to profit center. With service as a strategic growth driver, leaders are under pressure to scale operations, optimize talent strategy, and embrace transformative technologies while consistently delivering excellence in the field. Hear service visionaries unpack how they’re rewriting the business model for service to build scalable, profitable and competitive service organizations. Panelists will discuss:

• Talent strategies for growing a service organization in an environment increasingly augmented by automation
• Modernizing customer targeting and CRM to reimagine customer segmentation, sales execution, and post-installation service conversion
• Crafting competitive service pricing models, managing warranty economics, and creating service contracts that drive year-round revenue
• Elevating service leadership with AI to contribute to broader corporate innovation strategy
• Building the operational foundation of systems, processes and measurement to support a profit-centric service model