Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Ashok Kartham, Founder and CEO at Mize
Mize Logo

Ashok Kartham


Founder and CEO
Mize

Check out the incredible speaker line-up to see who will be joining Ashok.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, September 30th, 2020


12:20 PM Technology Innovation and Investment Meetups

(choose one)


Small Group Networking: Are you looking to invest in a new technology and are not sure how to tick all the boxes? We are happy to help! Field Service Technology Innovation and Investment Meetups are focused on technologies that our audience said were on their top priorities list – they will run in a roundtable format and will give you a perfect opportunity to meet with innovative solution providers whose products are pre-validated and match your company’s needs! Key technologies include:


1. Remote connectivity, diagnostics and repair

  • Moe Somani, Vice President, Enterprise Solutions at Atheer, Inc.


2. Mobile device management and app development

  • Rob Brewster, CEO, GoFormz


3. Field service management systems and scheduling engines 

  • eLogic


4. Aftermarket and warranty services

  • Michael Blumberg, CMO, Mize


5. Customer relationship management, CX analysis

  • GoDeskless

3:00 PM Panel: Best Practices in Customer Retention

Our expert panelists will share best practices in securing new accounts and ensuring contract renewals. Key takeaways include:


- Understanding your customers’ true needs and getting a holistic view of their existing infrastructure

- Ensuring that your product and service offerings are optimized to yield maximum ROI for your customer

- Practices around measuring customer success and satisfaction

- Developing a system of metrics and KPIs that accurately reflect customer satisfaction rates and can serve as the foundation for data-driven strategy adjustments and continuous improvement