Bill Donlan

CEO Astound Digital

Bill Donlan is a proven technology leader who brings more than 35 years of executive management and enterprise consulting experience to his role as CEO of Astound Digital. His career has included global leadership roles at Accenture, Capgemini, and now Astound, where he advises Fortune 100 organizations across all aspects of technology, and leads customers through their enterprise business transformation programs in Sales, Marketing, Customer Service, Field Service, Partner/Vendor Management and E-Commerce.

At Astound, Bill advises C-suite executives in retail, consumer goods, manufacturing, aerospace and defense, and life sciences as they develop their digital transformation strategies and roadmaps. His counsel has helped numerous organizations improve their customer and value chain relationships through a combination of business strategy, process tuning and industry best practices, and technology integration.

Bill is a trusted partner to many of the leading software vendors, who frequently call on him to deliver keynotes at global customer events, to co-author industry assets and content, and to moderate executive roundtables. His significant experience in Field Service and his perspectives on how AI will impact field service innovation is drawing attention from industry associations and enterprise executives who are eager to see the intellectual property and technology accelerators that Bill is driving at Astound. He has been featured in articles and industry events from CRM, Servitization, Field Service Transformation, and customer engagement in the new normal.