Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Bill Pollock, President & Principal Consulting Analysts at Strategies For Growth
Strategies For Growth Logo

Bill Pollock


President & Principal Consulting Analysts
Strategies For Growth

Check out the incredible speaker line-up to see who will be joining Bill.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, April 23rd, 2020


5:00 PM Beer-Tasting Toolbox Talks

Choose 2, 30 minutes each.

1.Digital Solutions That Transform Field Service Teams
  • Rob Brewster, CEO, GoFormz

2.Moving from the Dispatched to the Dedicated Onsite Support Model
  • David Rabe, Senior Director, Head of Field Service Automation and MegaLabs, Siemens Healthineers

3.Achieving Accuracy in Reporting for Data-Driven Decision Making 
  • Matt Rust, Head of Service Data Analytics and Reporting, Mettler-Toledo

4.Leaving Legacy Operations Behind and Navigating through Change
  • Brian Zenz, Area Operations Director, SBA Communications

5.Optimizing Knowledge Management for Field Service Teams
  • Michael Ahrens, Senior Director, Field Service Operations, Pure Storage

6.Adding Value to Service Contracts to Extend Customer Relationship
  • Nithin Skaria, Manager, Field Operations, Acuity Brands Lighting, Inc.

7.The Implementation and Integration of Digital Tools
  • Jodi Johnson, Director, Perfect Execution, Emerson

8.The Financial Side of Service: Profit, Breakeven, When to Reinvest
  • Aaron Chiang, Vice President and General Manager - Global Field Service, Cohu, Inc.

9.Achieving the Goal of Customer-Centric Field Service 
  • Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth

10.Applying Augmented Reality (AR) in Field Services
  • Ravi Advani, Director – Field Service Solutions, Digital Workplace Services, Unisys

11.Mobile Enablement and Automation in the Energy/Utilities Field Service
  • Diana Bricknell, Director, Electric Transmission Operations, Pacific Gas & Electric Company

12.Capitalizing on Outcomes-Based Solutions
  • Andy Wight, Director, Service Product Portfolio, AB SCIEX