Field Service Virtual Event

September 30 - October 02, 2020

Online

10:30am - 6pm ET

Bo Wandell, Vice President at AnswersAnywhere
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Bo Wandell


Vice President
AnswersAnywhere

Check out the incredible speaker line-up to see who will be joining Bo.

Download The Latest Agenda

Wednesday, September 30, 2020: DEEP-DIVE WORKSHOP DAY: FIELD SERVICE IN THE ERA OF COVID-19

Wednesday, September 30th, 2020


1:20 PM Workshop: Using Knowledge to Navigate the Field Service Perfect Storm

*RSVP required


The Silver Tsunami and COVID-19 pandemic have combined to create a “Perfect Storm” of challenges for field service managers. Tim Spencer, Senior Vice President and General Manager of Service Operations for BUNN-O-Matic, joins Bo Wandell to discuss lessons learned in the early days of the pandemic and how mobile knowledge helped BUNN navigate the perfect storm.

 Key takeaways from this workshop include:

- Using mobile knowledge to maintain and improve the customer experience in the face of increasing reliance on 3rd party service partners.

- Ensuring your digital knowledge transformation is designed to fuel positive business outcomes.

- Deploying a digital knowledge solution that will attract and retain new technicians and bridge the gap between the new and retiring generations.