September 30 - October 02, 2020
10:30am - 6pm ET
Wednesday, September 30, 2020: DEEP-DIVE WORKSHOP DAY: FIELD SERVICE IN THE ERA OF COVID-19
Wednesday, September 30th, 2020
The Silver Tsunami and COVID-19 pandemic have combined to create a “Perfect Storm” of challenges for field service managers. Tim Spencer, Senior Vice President and General Manager of Service Operations for BUNN-O-Matic, joins Bo Wandell to discuss lessons learned in the early days of the pandemic and how mobile knowledge helped BUNN navigate the perfect storm.
Key takeaways from this workshop include:
- Using mobile knowledge to maintain and improve the customer experience in the face of increasing reliance on 3rd party service partners.
- Ensuring your digital knowledge transformation is designed to fuel positive business outcomes.
- Deploying a digital knowledge solution that will attract and retain new technicians and bridge the gap between the new and retiring generations.