Field service organizations are operating in an environment where technician safety is increasingly intertwined with operational resilience, workforce retention, and customer trust. Today, safety extends far beyond incident response—it requires a proactive, AI-driven, data-informed understanding of real-world field conditions and the risks technicians encounter every day. This panel will examine how leading service organizations are augmenting safety strategies with video telematics to anticipate risks, strengthen technician decision-making, and build a culture where safety is embedded into every layer of field operations. Through practical examples and forward-looking insights, attendees will learn how to shift from reactive safety protocols to a more predictive, prevention-focused approach that supports both their teams and their long-term service performance. Find out how to:

• Use AI-powered video telematics to drive timely interventions and safer technician decision making
• Create a more supportive and predictable field environment with proactive, data-informed safety programs that reduce incident rates and lower costs
• Elevate safety from a compliance requirement to a strategic advantage that strengthens technician confidence, customer trust and operational reliability
• Implement a roadmap to shift from reactive protocols to a forward-looking safety model that enhances service performance and long-term resilience 

(One 45-minute session)

Table 4: Stop the Leak: Turning Inspections, Photos, and Proof-of-Service into Revenue 

Matthew Frye, Principal Industry Expert, Quickbase

Table 5: Launching a Lifecycle Management Program: Driving Parts Revenues with Smart Parts (not just recommended spare parts)

Tony Kenney, CEO, Catalyst Global

Table 6: Safer Technicians, Stronger Operations: What Leaders Are Doing Differently 

Brendon Hill, Senior Vice President, Product Technology, Lytx 

India Talafous, Business Development Manager, Field Service, Geotab