SBA Communications owns and operates wireless infrastructure across the Americas including ~20,000 assets that are maintained by the field service team. Prior to deploying ClickSoftware, SBA gave full control of the schedule to the field managers, with little central visibility into what the technicians were doing. Join Paul Whitelam from ClickSoftware and Brian Zenz of SBA as they cover the selection process, deployment, and results of their field service management journey. This session will cover…
- Best practices for working with a geographically distributed, de-centralized field team
- How control and accountability significantly improve business outcomes
- The importance of change management
…all in the context of SBA’s deployment of ClickSoftware’ Field Service Edge FSM Solution.