Chad Niswonger

Outbound Product Management Director Service Now

Chad is a seasoned professional with over 25 years of experience in the Field Service Management and Product Management. Throughout his career, Chad has dedicated himself to bringing innovative solutions to the challenges faced in field service management. His expertise lies in leveraging cutting-edge technologies such as optimization, machine learning, and generative AI to lower service costs and improve efficiency. Fred is driven by a philosophy of automating and simplifying complex field service problems, striving to make processes more efficient and effective for both businesses and customers alike. His commitment to innovation and problem-solving has earned him recognition as a leader in his field.

TUE, May 7: Tech and Service Innovation

12:35 PM Partner-Led Roundtables

(One 40-minute session)

Table #1 – Beyond Dollars And Cents: The True Currency of Field Services – Moderated by Steve Salmon, Field Service Industry Executive, Field Nation

Table #2 – Identifying And Addressing Inefficiencies Within The Service Process – Moderated by Jean-Thomas Célette, CEO, Coresystems

Table #3 – How to Train Your Dragon: AI and the Future of Guided Diagnostics – Moderated by Pat McGinnis, Chief Strategy Officer, Tweddle

Table #4 – Mastering the Art of Service Parts Logistics with Tech – Moderated by Steve Ciemcioch, President; and Alex Ullrich, Head of Sales; Warehouse Anywhere

Table #5 – The Impact of Video Safety on Driving Efficiency and Delivering Best-in-class Customer Experience in Field Service Operations – Moderated by Jeff Martin, VP Global Sales Strategy, Lytx; Kevin Kelley, Safety Health & Director, Smart Care Equipment Solutions

Table #6 – Efficiency in Motion: The Roadmap to an Optimized Vehicle Program – Moderated by Michael Levine, President, Cardata

Table #7 – Integrating Fleet Management with Field Services: Strategies for Seamless Operations – Moderated by Reed DesRosiers, Staff Product Manager - New Products, Samsara

Table #8 – Stay a Step Ahead with Proactive Asset Management – Moderated by Christopher Battles, SVP, Product Management, Salesforce

Tale #9 – Revolutionizing Field Service With Generative AI - Moderated by Chad Niswonger, Outbound Product Management Director, ServiceNow

Check out the incredible speaker line-up to see who will be joining Chad.

Download The Latest Agenda