Chantel King

Managing Partner Woola

Chantel King is the Managing Partner at Woola, a new to the industry field service startup based out of Vancouver, BC. Woola offers HVAC and plumbing services and is looking to expand their service offering portfolio. Her passions are change management and continuous improvement and of course, equipment reliability. Chantel is a new mom and absolutely loving the transition into motherhood. Additionally, she is a little over halfway through her Master of Business Administration at the University of Athabasca. With the little time she has left over between being a mom, work, and school she enjoys exploring the world with her new daughter, dogs and husband, reading a good book or trying out a new craft brewery.

TUE, May 7: Tech and Service Innovation

4:55 PM PANEL Technician Burnout: Proven Ways to Support Work/Life Balance to Enhance Career Growth and the Customer Experience

Field technicians are the backbone of service organizations, working tirelessly to ensure high levels of customer satisfaction. The around-the-clock demands of the job, however, can often lead to burnout and have a negative impact on employee morale and, ultimately, the customer experience. This session will explore proven ways to develop a more nurturing culture that supports work/life balance as the line between business and personal continues to blur.

Learn to recognize early symptoms of burnout, as well as best practices to promote work/life balance. Gain insights into how to create a more supportive work environment, including clearly defining the “workday,” flexible scheduling, employee recognition programs and mental and physical health resources. Additionally, discover how to leverage technology to streamline workflows and reduce the burden on field technicians.

Check out the incredible speaker line-up to see who will be joining Chantel.

Download The Latest Agenda