Charles has 34 years’ experience in the healthcare industry with both sales and service assignments. His career started in field service as an engineer progressing to management and leadership positions.
Teams he has led have developed and deployed field tools including CRM applications (Sales Force), Mobile applications, knowledge management systems, resource modeling software and smartphone technology. Change Leadership is integral to most new technology and organizational changes; his teams developed and implemented new customer escalation process and technical support teams.
Charles has an undergraduate degree in Electrical Engineering and a graduate degree in Industrial Engineering.
Check out the incredible speaker line-up to see who will be joining Charles.
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