Chris Westlake

former VP, Life Sciences Technical Services Genpact

Background includes 25+ years of global Service & Support transformation and leadership experience at companies such as Danaher, Medtronic, Rockwell Automation and Genpact developing effective business strategies, building high-performance commercial and operational teams and leveraging systems, processes and technology to improve customer experience and accelerate profitable growth. Includes strategy consulting, data-driven Service transformation, BPO/digital operations, GenAI solutions, systems and technology. Certified in Lean and Six Sigma by Rockwell Automation and trained practitioner of Danaher Business System (DBS). Chris has a B.S. Industrial Engineering from the University of Wisconsin and an MBA from Marquette University.

Thu, April 24: Day 3 - AI Advisory Lab Day - Personalization and Contextualization, and Self-Service Models to Meet Customers’ Rapidly Evolving Needs

11:40 AM MASTERMIND TOPICAL DISCUSSION - Service Sales & Marketing: Bringing Service Commercialization and Profitability to the Next Level

Join us for a practical facilitated discussion with your peers about proven ways to boost productivity in your service organizations.

Room Leader - Moderated by Len VanderHulst, former SVP Global Service, Eppendorf

Table 1 Facilitator - Michelle Landon, Regional Service Director, TOMRA Recycling

Table 2 Facilitator - Joy Čavić, Senior Transformation Manager– Global Technical Service, ResMed

Table 3 Facilitator - Chris Westlake, former VP, Life Sciences Technical Services, Genpact

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda