September 29 - October 02, 2020
JW Marriott Palm Desert Resort & Spa, CA
Senior Director of Talent Acquisition & Leadership Development
Customer Advocacy: Putting Customers at the Heart of Your Business
Thursday, October 1st, 2020
Alongside with the digital transformation gaining its pace, service organizations across all industries are facing the increasing challenge of high competition and constant talent shortages that jeopardize the ability to meet customer expectations. So what are the do’s and don’ts of talent recruitment in today’s digital age, and what can you do beyond the onboarding phase to keep your new hires employed, engaged and happy to be a part of your team? Our expert panelists will discuss:
-The evolving nature of the Field Service Engineer role – what skills can be brought to the table as a whole?
-What are the best approaches to talent base diversification?
-How can you develop effective onboarding, engagement programs, and career paths to retain your skilled technicians?
-What are some of the key technologies and tools that can help you boost employee engagement and satisfaction?
-Retiring workforce and transferring their knowledge to the future generation of technicians