Clinten van der Merwe

SVP, Head of Global Service and Project Management TOMRA Recycling

Clinten van der Merwe is a seasoned Senior Service Management and Leadership Professional with extensive global experience in driving business transformation, process optimization, and cultural change. As SVP, Head of Global Service and Project Management at TOMRA Recycling, he leads a global team across 100+ countries, ensuring exceptional service delivery and organizational scalability. Previously, Clinten held leadership roles at Smiths Detection and Rapiscan Systems, managing large, geographically dispersed teams and earning recognition for operational excellence. He holds an MBA from the Australian Institute of Business and has a diverse background spanning the recycling, security, and glass industries.

Tue, April 22: Day 1 - Deep-Dive Workshop Day - The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

11:30 AM PARTNER FIRESIDE CHAT: Articulating Your Service ‘North Star’ & Defining What It’ll Take to Achieve the Vision

As service leaders, it’s more important than ever to market yourselves – to create a common language that brings service to the center of the business. Clinten van der Merwe has some excellent food for thought, based on his own experience, on how to do just that.

In this session, we we’ll cover:

Why a bold, compelling ‘North Star’ matters in service
How to articulate your vision so that it’ll resonate beyond the service function and across the business
Developing the pragmatic actions that will move your business from today to your North Star, in areas including:

Cross-functional collaboration
Rethinking your talent approach
A modern, scalable digital foundation you can build upon
Turning data into value

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

9:05 AM PANEL: Taking AI to the Next Level: Ensuring Accuracy and Speed to Value to Solve Real Service Problems

As Artificial Intelligence (AI) continues to revolutionize the field service industry, organizations are increasingly looking to harness its power to solve complex service challenges. This panel session brings together industry experts and AI pioneers to explore how companies can elevate their AI implementations to deliver tangible results with both accuracy and speed.

Panelists will discuss:

Strategies for identifying high-impact AI use cases that address real service problems
Techniques for ensuring AI accuracy in mission-critical service applications
Methods to accelerate AI deployment and adoption for faster time-to-value
Overcoming common challenges in AI implementation, including data quality and integration issues
Balancing AI automation with human expertise to optimize service outcomes
Ethical considerations and best practices in AI-driven service solutions

This session is designed for field service leaders who are looking to move beyond basic AI implementations and leverage advanced AI capabilities to solve complex service challenges. Whether you're in the early stages of AI adoption or seeking to optimize existing AI systems, this panel will provide valuable insights to help you take your AI initiatives to the next level.

Check out the incredible speaker line-up to see who will be joining Clinten.

Download The Latest Agenda