Cob Mencarini

Ecolab, a global leader in food safety, hygiene, and infection prevention solutions, has successfully integrated Enterprise Remote Visual Guidance (ERVG) to transform its customer support and field service operations. ERVG leverages augmented reality (AR), artificial intelligence (AI), and real-time video communication to connect field technicians with remote experts, enabling faster issue resolution and improved customer experiences.

In this session, Cob will share firsthand insights into the deployment, adoption, and impact of Help Lightning’s technology across Ecolab’s service teams. He will discuss: 

• The key business drivers behind implementing Remote Visual Guidance (RVG)
• Lessons learned from the rollout process, including change management and user adoption strategies
• Real-world results: How ERVG has improved customer interactions, reduced service times, optimized field support operations, and leveraged Value Analytics to quantify impact and demonstrate ROI
• Best practices for organizations looking to implement similar solutions